Retail Sales/ Range Safety Officer

Job Summary:

The Retail Salesperson/RSO will assist customers with purchasing merchandise, utilizing range equipment, and maintain a safe environment for all guests.

Supervisory Responsibilities:

  • None.

Duties/Responsibilities:

  • Greets and interacts with customers.
  • Consults with customers to understand their needs and preferences related to merchandise.
  • Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
  • Answers customer questions about merchandise.
  • Assists customers with purchase decisions.
  • Retrieves merchandise from sales floor, stock room, or other inventory locations.
  • Place special orders.
  • Collects payment using the store point of sale system.
  • Processes returns and exchanges.
  • Covers the range as a safety officer as assigned.  This task includes ensuring users of the range are executing safe firearm handling, assisting with the targets and retriever system.  Answering questions and providing general assistance (not instruction) as necessary.
  • Acts as a safety officer for ax-throwing and runs the MILO simulator for customer sessions.
  • Prepare required documentation for firearm transfers.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal communication skills.
  • Excellent active listening skills.
  • Excellent sales and customer service skills.
  • Extensive knowledge of the merchandise sold.
  • Ability to anticipate customer’s needs.
  • Ability to recommend merchandise to customers.
  • Ability to operate or to quickly learn the stores point-of-sale system.
  • Must be 21 years of age.
  • Must be able to pass a background check and be legally allowed to possess or purchase a firearm.

Education and Experience:

  • High school diploma or equivalent preferred.
  • Previous retail experience preferred.
  • On-the-job training provided.

Retail Physical Requirements:

  • Prolonged periods of standing and walking throughout the retail space.
  • Must be able to lift up to 50 pounds at times.

 

Range Safety Officer Physical Requirements:

  • Standing for up 3 hours at time
  • Mental alertness/situational awareness
  • Pushing a broom
  • Using a shovel
  • Lifting up to 50lbs.
  • Working in temperatures of up to 85 degrees Fahrenheit
  • Able to safely manipulate firearm actions

Required equipment

  • Eye pro
  • Double ear protections (muffs and ear plugs)
  • Full Face Respirator (for lead exposure during EOD clean up)
  • Use of Radio
  • Use of Range Control Tablet

Performance and Evaluation Review areas:

  • Quality of Work
  • Dependability
  • Initiative
  • Judgement
  • Attendance and Punctuality
  • Safety and Security
  • Customer Service
  • Sales Skills

Pay rate: $13.00 – $15.00 hr.  Upon successful completion of RSO Training, pay is $15.00/hr.  Employees will undergo a review process after one year and be eligible for a merit raise of up to 5% PLUS $1.00 per hour.

Hours: Full or part time

Cafe Assistant

Job Summary: 

The Café Assistant will provide routine food and beverage preparation and customer assistance services under the guidance of the Café Manager.  This is a part-time or full-time position.  

 

Supervisory Responsibilities: 

  • None. 

 

Duties/Responsibilities: 

  • Prepares and serves food and beverage including but not limited to drip coffee, paninis, quesadillas, and made-to-order breakfast sandwiches. 
  • Provides menu information and suggestions to customers and may need to give explanations of ingredients and preparation methods. Must become familiar with the menu. 
  • Assists with food preparation as directed, operating food production equipment such as the Turbochef Oven and Panini Press as required to complete tasks. 
  • Clean and sanitize high touch areas such as guest tables, café countertop and food prep surfaces 
  • Restocks self-serve condiment & cutlery station or other supplies behind the counter as needed. 
  • Follows all safety and sanitation guidelines and regulations to ensure quality food service.  
  • Setting up and breaking down café for open and close. This includes logging temperatures of refrigeration units, filling beverage cooler and pastry display case, washing and sanitizing dishes, cleaning the Turbochef, sweeping, mopping, and trash removal at the conclusion of the day. 
  • Must be comfortable operating a POS system, balancing a cash drawer, and making change for cash transactions.  
  • Performs other related duties as assigned.  

 

Required Skills/Abilities:  

  • Ability to read and follow instructions. 
  • Good verbal communication skills. 
  • Must be able to multi-task effectively 
  • Ability to operate cooking and food preparation equipment. Demonstrates basic knife skills.  
  • Understanding of proper food handling and sanitation procedures. 
  • Ability to work independently in manager’s absence at least three days a week 

 

Education and Experience: 

  • High School diploma 
  • ServSafe Certified a plus 

 

Physical Requirements:  

  • Prolonged periods standing and walking. 
  • Must be able to access and navigate all areas of restaurant. 
  • Must be able to lift up to 30 pounds at times.  
  • May be required work in excessive heat and cold in association with the kitchen environment.   

Hours: Part-time (25 hours per week), evenings and some weekend hours. 

Pay Range: $11.00 – $13.00/hour plus tips 

Senior Bookkeeper

Job Summary:

The Senior Bookkeeper for White Birch Armory will maintain accounting records for the company.  This role will direct and oversee the financial activities of the corporation, direct the preparation of current financial reports and summaries, and create forecasts predicting future growth.  The Senior Bookkeeper works directly for the owner but must be comfortable working in a team environment with managers in various divisions.

Supervisory Responsibilities:

  • None.

Duties/Responsibilities:

  • Records numerical and financial data to produce financial records.
  • Ensures financial data is entered correctly and accurately.
  • Enters journal entries to debit and credit the company’s accounts.
  • Generates accounting and audit reports for cash receipts, accounts payable and receivable, expenditures, and profits and losses.
  • Reconciles and reports differences or issues found in financial records.
  • Assesses the organization’s assets and liabilities by reviewing balance sheets, income and expense accounts, and loan documentation.
  • Reviews cash reserves, collateral, and bank-owned securities and verifies internal control procedures.
  • Resolves any issues related to banking institutions including investment portfolios, earnings, and specific accounts.
  • Assesses data processing applications and makes recommendations for existing systems.
  • Evaluates audit reports from internal and external auditors to confirm adequacy of reports; identifies any issues with internal routines.
  • Determines effect of new, proposed, or revised laws, regulations, and policies.
  • Recommends updates and modifications to accounting systems to ensure compliance with new and revised regulations.
  • Develops procedures and policies that comply with new and revised regulations.
  • Creates reports that illustrate the organization’s financial stability and compliance with regulations.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent organizational skills and attention to detail.
  • Extremely proficient with accounting software.
  • Extensive knowledge of general financial accounting.
  • Excellent analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite or similar software.

Education and Experience:

  • Bachelor’s degree in Accounting, Finance, or Economics required; Master’s degree preferred.
  • Five years of related experience required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 30 pounds at times.

Pay Range: $50,000 – $70,000

Hours: Salary

Executive Assistant

Job Summary:

The Executive Assistant facilitates the efficient operation of White Birch Armory by performing a variety of clerical and administrative tasks.  Reports directly to the owner.

Supervisory Responsibilities:

  • May direct the work of clerical employees in lower job classifications.
  • Acts as a liaison between managers and directors to ensure work flow is maintained and tasks are being completed.
  • Assists in hiring and training new employees.

Duties/Responsibilities:

  • Answers and transfers phone calls, screening when necessary.
  • Welcomes and directs visitors and clients.
  • Maintains filing systems as assigned.
  • Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
  • Responds to and resolves administrative inquiries and questions.
  • Coordinates and schedules travel, meetings, and appointments for managers or supervisors.
  • Prepares agendas and schedules for meetings.
  • Records and distributes minutes or other records for meetings if requested.
  • Maintains office supplies and coordinates maintenance of office equipment.
  • Responsible for making payments on accounts as directed by the owner and ordering supplies autonomously.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Basic understanding of clerical procedures and systems such as recordkeeping and filing.
  • Ability to work independently.

Education and Experience:

  • Associates degree required; Bachelors degree in related field preferred.
  • Three to five years of experience in an administrative role.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 30 pounds at times.

Performance and Evaluation Review areas:

 

  • Quality of Work
  • Dependability
  • Initiative
  • Planning and Organization
  • Attendance and Punctuality
  • Communications
  • Adaptability
  • Cost Consciousness

 

Hours of Work: Salary

Pay Range: $45,000 – $55,000

Website Sales Customer Service

Job Summary:

The Customer Service Specialist will interact with White Birch Armory customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.  Works in a support role to the Website Sales Manager.

Supervisory Responsibilities:

  • None

Duties/Responsibilities:

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience:

  • High school diploma or equivalent.
  • Customer service experience required.
  • Some experience with the product or service to which the specialist will be assigned preferred.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 30 pounds at times.

 

Performance and Evaluation Review areas:

  • Quality of Work
  • Dependability
  • Initiative
  • Judgement
  • Planning and Organization
  • Attendance and Punctuality
  • Written Communications
  • Customer Service
  • Sales Skills

 

Pay Range: $15.00-$17.00/Hour

 

Hours: Part-time

To apply for one of our available positions, please email your resume and cover letter to Heather Cote, Human Resources Coordinator at heather@wbarmory.com