About the Role

The Inventory Coordinator is primarily responsible for maintaining inventory accuracy and managing organizational supply levels. This role owns routine cycle counts, inventory reconciliation, and supply ordering to ensure adequate stock levels across all departments. In addition to inventory responsibilities, the Inventory Coordinator supports the Warehouse fulfilling orders, performing daily pick reports, wholesale order preparation and keeping the facility organized and operational as needed. The ideal candidate is detail-oriented, reliable, and comfortable working in a dynamic, fast-paced environment.

Key Responsibilities:

• Conduct regular cycle counts across all inventory categories and investigate discrepancies to maintain accurate inventory records.
• Update and monitor inventory data within the inventory management system.
• Assist with periodic store-wide physical inventories and internal audits.
• Identify trends or recurring inventory related issues and proactively communicate findings to the Warehouse Supervisor.
• Own the ordering, tracking, and stocking of organizational supplies (warehouse, retail, range, office, and facilities).
• Establish and maintain minimum/maximum stocking levels for supplies to prevent shortages or overstock.
• Receive, label and properly store incoming inventory and supplies according to established warehouse procedures.
• Pick and apply price tags to inventory from the warehouse for pick reports, and stage for the sales team to put out.
• Assist the Shipping and Warehouse Supervisor with fulfilling customer and wholesale orders.
• Perform cycle counts and assist with inventory reconciliation to ensure stock accuracy.
• Prepare, verify, and package wholesale and retail orders for shipment or delivery.
• Help maintain organized and efficient warehouse, stockroom, and retail back/staging areas.
• Provide support for facility upkeep and maintenance tasks, such as organizing work areas, assisting with minor repairs, and maintaining clean, safe storage spaces.

Qualifications:

• Prior experience in inventory management, warehouse operations, or retail stock handling preferred.
• Strong attention to detail and accuracy in record-keeping.
• Ability to lift and move items up to 50lbs and stand for extended periods.
• Basic proficiency with inventory systems and Microsoft Office.
• Comfortable using hand tools or assisting with basic maintenance activities.
• Dependable, organized, and a team player with good communication skills.

Key Attributes:

• Dependable and proactive with strong attention to detail.
• Team-oriented with a positive, “get-it-done” attitude.
• Flexible and willing to help wherever needed in the warehouse or facility.
• Takes pride in maintaining an orderly, professional environment.

Accountability Chart Core Functions:

• Update and monitor inventory data; Identifying trends or recurring issues.
• Ordering, tracking, and stocking of organizational supplies.
• Execute pick reports; stage and price items.
• Assist the Shipping and Warehouse Supervisor.

Pay: $15.00 – $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

About the Role

The Membership Coordinator serves as the primary point of contact and elite concierge for membership services. This role is responsible for delivering an exceptional member experience while supporting the general coordination of the White Birch Armory programs. In addition to enhancing and executing the member experience, the Membership Coordinator oversees Information Desk operations, handling general inquiries, triaging the company general inbox, and assisting customers with memberships, training registration, and purchases through the point-of-sale system. Success in this role is measured by member satisfaction, program participation, and membership retention.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Membership Coordination
• Guide members through the process of purchasing or modifying memberships, ensuring a seamless and positive experience.
• Execute structured onboarding of new members to include benefit and resource education.
• Proactively support membership retention efforts by monitoring engagement and delivering elite customer experience.
• Assist the Program Coordinator to plan, coordinate, and execute member events that drive engagement and community.
• Monitor and resolve membership payment issues.
• Address and resolve member concerns or issues promptly, escalating when necessary.
• Facilitate all member communication.
• Oversee corporate management accounts, including onboarding, billing, and ongoing relationship management.
• Customer Service
• Support customer check-in and checkout processes to ensure an efficient and positive information desk experience.
• Greet and assist customers upon arrival, serving as a welcoming and knowledgeable first point of contact.
• Coordinate and schedule group bookings ensuring accuracy and clear communication with all parties.
• Training Support
• Assist students with Class registrations, cancellations, and rescheduling requests.
• Assist instructors with preparation of class materials to include, class rosters and certificates.
• Administrative Support
• Triage and respond to inquiries in the company general inbox in a timely and professional manner.
• Triage incoming phone calls to the information desk, routing inquiries appropriately
• Maintain organization and cleanliness of all member and training common areas.
• Maintain an appropriate inventory of marketing materials, such as flyers stickers, etc.
• Maintain and update the company calendar to ensure accuracy for training and events.
• Support CRM data accuracy by maintaining member records with Keap.

Scorecard Metrics:

• Member Net Promoter Score (NPS)
• Member event participation
• Member retention
• Private instruction conversion rate

Key Attributes:

• Dependable and proactive with strong attention to detail.
• Team-oriented with a positive, “get-it-done” attitude.
• Flexible and willing to help wherever needed.
• Takes pride in maintaining an orderly, professional environment.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Good sales and promotional skills.

Education and Experience:

• High school diploma or equivalent required.
• Related experience preferred.
• On-the-job training offered.

Physical Requirements:

• Prolonged periods sitting or standing.
• Must be able to lift up to 30 pounds at a time.

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Supplemental Pay:

• Bonus pay

About the Role
This isn’t your average retail job. At White Birch Armory, we’re looking for team players who know how to hustle, connect with people, and deliver a customer experience that blows expectations out of the water. You’ll help customers find the right gear, keep the range safe, and live our Core Values every single day:

1. Do The Right Thing.

2. Get Sh*t Done.

3. Birch It Up.

4. Set The Standard

What You’ll Do

• Set the tone by greeting customers in a friendly, approachable way.
• Listen first, then guide them to the gear, equipment, or solution that fits their needs.
• Own the sales floor. Demo, explain, and close the sale with confidence.
• Handle returns, exchanges, and special orders like a pro.
• Keep the shelves stocked and the floor looking sharp.
• Step in as a Range Safety Officer when assigned: maintain a safe environment, enforce range rules, and keep everyone on point.
• Handle firearm transfers and documentation.
• Pitch in wherever needed. We’re a team that knows how to Get Sh*t Done.

What We’re Looking For

• Retail experience is required. You’ll need solid sales and customer service skills to succeed here.
• Comfortable with technology. Able to work with computers, point-of-sale systems, Range Management Software, and multiple other software applications.
• Strong communication skills. Know how to listen, connect, and deliver.
• Confidence in recommending products (or the drive to learn fast).
• Must be 21+, able to pass a background check, and legally allowed to purchase or possess firearms.

The Day-to-Day

• Expect to stay active, engaging with customers and managing the retail floor.
• Lift up to 50 lbs when needed.
• As an RSO: stay sharp for long stretches, safely handle firearms, and handle the physical side (sweeping, shoveling, cleaning).

Schedule & Hours

• Store Hours: 11 AM – 8 PM, 7 days a week
• One weekend day is required.
• Evening shifts are part of the schedule.
• Our schedules are built around the needs of the business to ensure we can deliver the best service to our customers. Dependability and flexibility are key.

Pay & Perks

• $15–$16/hr to start (bump to $16/hr once you receive RSO training)
• Annual merit raise opportunities (up to 5%)
• Full-time benefits include:
• 401(k) with match
• Health, dental, and life insurance
• PTO
• Employee discounts

Why White Birch?

We are growing fast and building something different. We push limits, take ownership, and make every day count, all while empowering our community through safety and knowledge and delivering an unrivaled customer experience.

If that’s the kind of team you want to be part of, apply now!

Job Types: Full-time, Part-time