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We are White Birch Armory, a Service-Disabled Veteran Owned Small Business (SDVOSB) specializing in firearms training, distribution of firearms, ammunition and shooting related accessories.

Who we are looking for:

A self-driven individual that demonstrates consistent integrity, accountability, and ethical behavior in all actions and decisions. The Operations Manager should be committed to promoting industry knowledge and encouraging continuous improvement across all areas to ensure we exceed expectations. This role will play in integral part in our day-to-day operations here, leading as a role model for others.

About the Job:

You will oversee the organizational processes and operations of the company and ensure the organization is performing efficiently and effectively. This role will have direct oversight of the Range, Warehouse, Compliance, Café, Information Desk, Membership Program, IT and Web Development; ensuring each department reaches goals set by company leadership. You will formulate strategies to improve overall performance, provide direction, and ensure compliance across all departments.

This role is a part of our company leadership team, working alongside our Sales/Marketing Manager, Finance/Admin Manager, General Manager and the owner. This role is also eligible for our company bonus program with generous earning potential!

Leadership and Functional Responsibilities:

  • Participates in the hiring of all new employees and training of departmental managers.
  • Oversight and development of all departmental managers.
  • Conduct annual performance evaluations that are timely and constructive.
  • Manage all performance and progressive discipline as needed and in accordance with company policy.
  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.
  • Implement long term strategies based on identified opportunities for improvement.
  • Reviews, analyzes, and evaluates day to day business procedures of operational management systems, processes, and best practices.
  • Identify potential problems and points of friction and find solutions to maximize efficiency and revenue.
  • Budget oversight and monitor cost of sales in each division to achieve financial objectives.
  • Communicate and execute new directives, policies, or procedures to managers; for major changes, meets with entire leadership team to explain changes, answer questions, and maintain morale.
  • Improve customer service and satisfaction through policy and procedural changes.
  • Identify areas for added efficiency and cost saving measures.
  • Support the continued growth of the brand to industry and our community.
  • Ensures work environments are adequate and safe.
  • Performs other related duties as assigned.

Education and Skill Requirements:

  • Bachelor’s degree in business management, Business Administration, or related field. M.B.A preferred. A combination of education and experienced may also fulfill requirements.
  • Extensive and diversified background with at least 10 years of related experience.
  • Thorough understanding of practices, theories, and policies involved in business and finance.
  • Experience with successful organizational effectiveness and operations management.
  • Superior verbal and written communication and interpersonal skills.
  • Strong managerial and diplomacy skills.
  • Extremely proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Excellent analytical, decision-making, and problem-solving skills.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 50 pounds at times.

Please note this job description is not designed to encompass a complete listing of duties and responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

 

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Job Summary:

The Retail Salesperson/RSO will assist customers with purchasing merchandise, utilizing range equipment, and maintain a safe environment for all guests.

Duties/Responsibilities:

  • Greets and interacts with customers.
  • Consults with customers to understand their needs and preferences related to merchandise.
  • Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
  • Answers customer questions about merchandise.
  • Assists customers with purchase decisions.
  • Retrieves merchandise from sales floor, stock room, or other inventory locations.
  • Place special orders.
  • Collects payment using the store point of sale system.
  • Processes returns and exchanges.
  • Ensures daily restocking of inventory is done at a rate determined by the Retail Manager.
  • Covers the range as a safety officer as assigned. This task includes ensuring users of the range are executing safe firearm handling, assisting with the targets and retriever system. Answering questions and providing general assistance (not instruction) as necessary.
  • Prepare required documentation for firearm transfers.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal communication skills.
  • Excellent active listening skills.
  • Excellent sales and customer service skills.
  • Extensive knowledge of the merchandise sold.
  • Ability to anticipate customer’s needs.
  • Ability to recommend merchandise to customers.
  • Ability to operate or to quickly learn the stores point-of-sale system.
  • Must be 21 years of age.
  • Must be able to pass a background check and be legally allowed to possess or purchase a firearm.

Education and Experience:

  • High school diploma or equivalent preferred.
  • Previous retail experience preferred.
  • On-the-job training provided.

Retail Physical Requirements:

  • Prolonged periods of standing and walking throughout the retail space.
  • Must be able to lift up to 50 pounds at times.
  • Range Safety Officer Physical Requirements:
  • Standing for up 3 hours at time • Mental alertness/situational awareness
  • Pushing a broom
  • Using a shovel
  • Lifting up to 50lbs
  • Working in temperatures of up to 85 degrees Fahrenheit
  • Able to safely manipulate firearm actions

Required Equipment:

  • Eye pro
  • Double ear protections (muffs and ear plugs)
  • Full Face Respirator (for lead exposure during EOD clean up)
  • Use of Radio
  • Use of Range Control Tablet Performance and Evaluation

Employees will undergo a review process after one year and be eligible for a merit raise of up to 5%.

Hours: Full or part time

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The Café Assistant will provide routine food and beverage preparation and customer service under the guidance of the Café Supervisor. This is a part-time, on-site position. Ability to work weekends and one to two shifts during the week, as needed.

Duties/Responsibilities:

  • Prepares and serves food and beverages per seasonal menu items.
  • Provides menu information and suggestions to customers and may need to give explanations of ingredients and preparation methods. Must become familiar with the menu.
  • Assists with food preparation as directed and operates food production equipment.
  • Clean and sanitize high touch areas such as guest tables, café countertop, and food prep surfaces.
  • Restocks self-serve condiment and cutlery station or other supplies behind the counter as needed.
  • Follows all safety and sanitation guidelines and regulations to ensure quality food service.
  • Setting up and breaking down café for open and close. This includes logging temperatures of refrigeration units, filling beverage cooler and pastry display case, washing and sanitizing dishes, cleaning production food equipment, sweeping, mopping, and trash removal at the conclusion of the day.
  • Assist the supervisor with the checklist of supplies needed including drinks, baked goods, produce, pantry items, meats, cheeses, dry goods, and paper goods.
  • Must be comfortable operating a POS system, balancing a cash drawer, and making change for cash transactions.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Ability to read and follow instructions.
  • Good verbal communication skills.
  • Must demonstrate excellent customer experience.
  • Must be able to multi-task effectively.
  • Ability to operate cooking and food preparation equipment. Demonstrates basic knife skills and handling safely.
  • Understanding of proper food handling and sanitation procedures.
  • Ability to work independently in manager’s absence.

Education and Experience:

  • High School diploma
  • 1 Year food service experience
  • ServSafe Certified a plus

Physical Requirements:

  • Prolonged periods standing and walking.
  • Must be able to access and navigate all areas of restaurant.
  • Must be able to lift up to 30 pounds at times.
  • May be required work in excessive heat and cold in association with the kitchen environment.

Job Type: Part-time

 

To apply, please submit your application via the Indeed link within the job description(s) above.

For further questions regarding employment at White Birch Armory, please email sales@wbarmory.com